These Terms are written in plain language. They tell you what myelevatetutor™ offers, what we ask of you, and how we handle things if something needs to change.

If you have questions, we are always happy to help — contact us at info@elevatetutor.com.

 

1.  Who We Are

 

1.1   myelevatetutor™ is operated by Elevate Learning Hub NZ Limited ("Elevate", "we", "us", or "our"), a company registered in New Zealand. The intellectual property underlying the platform is owned by Elevate Learning Technologies Limited, our parent company.

1.2   These Terms form the agreement between you and Elevate when you create an account and use the myelevatetutor™ platform ("the Platform"). By creating an account, you confirm that you have read and agree to these Terms.

1.3   If you are creating an account on behalf of a student under the age of 18, you confirm that you are that student's parent or legal guardian, and that you accept these Terms on their behalf and on your own behalf.

 

2.  What myelevatetutor™ Is

 

2.1   myelevatetutor™ is a personalised AI tutoring platform. It delivers the kind of responsive, high-quality tutoring support that adapts to each student’s individual pace, style, and level — bringing together curriculum-aligned content, adaptive learning tools, and an AI tutor modelled on the practices of highly effective educators.

2.2   For many students, myelevatetutor™ provides access to high-quality, personalised tutoring that was previously out of reach. For others, it works alongside classroom learning and existing educational support. However you use it, the AI tutor is designed to meet you where you are — responsive, patient, and focused on your progress.

2.3   The AI tutor is designed to be curriculum-aligned, accurate, and genuinely helpful. Like any tutor — human or AI — it is not infallible. We encourage students to engage actively with the support they receive, ask follow-up questions, and develop their own critical thinking alongside it.

2.4   myelevatetutor™ is an academic learning platform. Where a student needs support that goes beyond learning — whether emotional, psychological, or medical — we encourage them to reach out to a trusted adult, their school, or a qualified professional. We care about the whole student, not just their grades.

 

3.  Your Account

 

3.1   To use the Platform, you will need to create an account using a valid email address. One account is created per student.

3.2   Students aged 13 and over may create their own account with parent or guardian consent. Students under 13 must have their account created by a parent or legal guardian, who holds the account on their behalf.

3.3   You are responsible for keeping your login details secure. Please do not share your password with anyone. If you believe your account has been accessed without your permission, contact us immediately at info@elevatetutor.com.

3.4   Each account is for one student's personal use. Accounts are non-transferable and may not be shared.

3.5   You agree to provide accurate information when setting up your account. If your details change, please update them promptly.

 

4.  Subscription and Payment

 

4.1   Access to the Platform is provided on a subscription basis. The subscription fee, billing frequency, and any applicable free trial period are set out at the time you sign up and confirmed in your Order Summary.

4.2   Payment is due at the start of each billing period. We will notify you before any renewal so you can review your subscription.

4.3   If a payment is unsuccessful, we will notify you and allow a reasonable period to update your payment details. If payment is not received, we may suspend access to the Platform until the account is brought up to date.

4.4   We may update our subscription pricing from time to time. We will give you at least 30 days' written notice of any price change before it takes effect. If you do not wish to continue at the new price, you may cancel your subscription before the change takes effect.

4.5   Payment processing: Elevate uses Stripe as its payment processor. Elevate does not store your card or bank details. By making a payment you agree that your payment information will be handled in accordance with Stripe's terms, available at stripe.com/privacy. If Elevate changes its payment processor in future, we will update this clause accordingly.

4.6   Refunds: If you cancel your subscription, you will retain access to the Platform until the end of the current billing period. We do not offer partial-period refunds, except where required by the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If you believe you are entitled to a refund under those Acts, please contact us.

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5.  What You Can Do on the Platform

 

5.1   Your subscription gives you personal, non-exclusive access to the Platform and its content for the duration of your subscription. This access is for your individual learning use.

5.2   You are welcome to:

• Work through curriculum content and AI-supported learning activities at your own pace.

• Save and revisit your progress and learning history.

• Use AI-generated responses and summaries to support your own study and assignments.

• Contact our support team if you need help.

5.3   We ask that you use the Platform respectfully and in the spirit in which it is offered — to support genuine learning. Our Acceptable Use Policy sets out the full details of how we ask you to engage with the Platform. It forms part of these Terms.

 

6.  Our Content and Intellectual Property

 

6.1   The Platform itself — including its software, AI configuration, interface, branding, and the way content is structured and delivered — belongs to Elevate Learning Technologies Limited. Where the Platform draws on or references curriculum content, that content remains subject to its own copyright ownership (including Crown copyright where applicable). Your subscription gives you the right to use the Platform and its features for your own learning. It does not transfer any ownership to you.

6.2   AI-generated responses are produced for your personal learning use. You are welcome to use them to support your own study, deepen your understanding, and inform your own work. They may not be republished, sold, or presented as your own original work in contexts where that would be misleading or in breach of your school’s academic integrity policies.

6.3   The myelevatetutor™ name and branding are our trademarks. Please do not use them without our written permission.

6.4   Your work is yours. Any work, writing, or material that you upload to the Platform — for example, to receive feedback on quality or structure — remains entirely your intellectual property. By uploading it, you give Elevate only the limited technical permission needed to process and return feedback on that work. We do not claim any rights over it, we do not use it to train AI models, and that permission ends when you delete the work or close your account.

 

7.  Privacy and Your Data

 

7.1   We take privacy seriously, particularly where students are involved. How we collect, use, and protect personal information is set out fully in our Privacy Policy, which forms part of these Terms and is available at [link].

7.2   In summary: we collect the information needed to operate your account and personalise your learning experience. We do not sell your personal information. We comply with the Privacy Act 2020 (NZ).

7.3   Where a student is under 18, we take additional care in how we handle their personal information, consistent with our obligations under applicable law.

 

8.  Platform Availability

 

8.1   We work hard to keep myelevatetutor™ available and running well. We carry out maintenance from time to time, and where possible we will schedule this outside of peak learning hours and give you advance notice.

8.2   Like all online platforms, we cannot guarantee uninterrupted access at all times. Occasional outages or maintenance windows may occur. We will communicate these through the Platform and by email where they are planned.

8.3   The Platform is provided using reputable hosting and infrastructure partners. Data may be stored on servers located outside New Zealand, but always in jurisdictions with appropriate data protection standards.

 

9.  Our Responsibility to You

 

9.1   We are committed to providing a quality learning platform. We will take reasonable steps to ensure the content is accurate, curriculum-aligned, and helpful.

9.2   The Consumer Guarantees Act 1993 provides you with guarantees about the quality of our services that we cannot exclude. If our service falls short of those guarantees, your primary remedy is re-supply of the affected service or a refund of the subscription fees paid for the period affected.

9.3   Beyond what the law requires, our liability to you is limited to the subscription fees you have paid in the 12 months prior to the event giving rise to the claim. We are not liable for indirect or consequential losses, including loss of data, loss of study time, or reliance on AI-generated content for high-stakes decisions.

9.4   Nothing in these Terms limits our liability for fraud, or for death or personal injury caused by our negligence.

 

10.  Ending Your Subscription

 

10.1   You can cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period, and you will retain access until that date.

10.2   We may suspend or end your access if:

• A payment remains outstanding after we have notified you and allowed reasonable time to resolve it; or

• There has been a serious or repeated breach of these Terms or our Acceptable Use Policy.

10.3   Where possible, we will give you notice and an opportunity to address any issue before suspending or ending access. In serious cases — for example, where a breach causes harm to others on the Platform — we may act immediately.

10.4   When your subscription ends for any reason, your access to the Platform will close. We will retain your account data for 90 days, during which you may request an export. After that period, your data will be deleted in accordance with our Privacy Policy.

10.5   Inactive accounts: If an account has had no login activity for 12 months, we will send a notification to the email address on the account. If there is no response within 30 days of that notification, we may delete the account and its associated data. We will always notify you before doing so, and you can reactivate your account simply by logging in at any point before deletion occurs.

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11.  Keeping These Terms Up to Date

 

11.1   We may update these Terms from time to time as the Platform grows and evolves. We will give you at least 30 days' notice of any material change, by email and through a notice on the Platform.

11.2   If you continue to use the Platform after a change takes effect, that means you accept the updated Terms. If you do not agree with a change, you may cancel your subscription before it takes effect.

 

12.  General

 

12.1   These Terms, together with our Privacy Policy and Acceptable Use Policy, form the complete agreement between you and Elevate for your use of the Platform.

12.2   These Terms are governed by the laws of New Zealand. Any dispute that cannot be resolved between us will be referred to the New Zealand courts.

12.3   If any part of these Terms is found to be unenforceable, the rest of the Terms continue to apply.

12.4   We may give notices under these Terms by email to the address on your account, or through a notice displayed on the Platform.

12.5   We may subcontract aspects of delivering the Platform to trusted third-party providers, while remaining responsible to you for the service as a whole.